Price before payment
The selected report level, AUD total and delivery timing are displayed before secure checkout.
Customer care
Refund policy
How to request a review when there is a problem with a report order.
Requesting a review
Email support@vehiclehistoryreports.au with the order reference, checkout email address and a clear description of the issue.
When a refund may be considered
Requests may be reviewed where a duplicate payment occurred, the purchased report cannot be provided or a material service failure has taken place. Eligibility depends on the order facts and applicable consumer guarantees.
Personalised digital reports
Each report is prepared for the details submitted. This does not exclude or restrict rights that cannot lawfully be excluded under the Australian Consumer Law.
Processing
Approved refunds are returned through the original payment method. Processing time is controlled by the payment provider and the customer's financial institution.
Review before launch
The business owner must approve this policy after obtaining advice appropriate to its Australian trading model and actual fulfilment process.